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A Guide for Business Managers and BPM and Six Sigma Professionals
To order this title, and for more information, click here
Second Edition
By
Paul Harmon, Enterprise Alignment, San Francisco, California, U.S.A.
. Business Process Trends
Description
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit
organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands
that achieving these goals is part of his or her job.
In this balanced treatment of the field of business process change, Paul Harmon
offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition
are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content
on Six Sigma and Lean--in addition to new coverage of performance metrics.
Audience
Technical and management professionals interested in business process management and process improvement, and their managers, including
people who bought the first edition: business process modeling, workflow modeling, IT management, CIO, strategic planning, information
and enterprise architecture, and related professionals. This market includes 1.5m individuals, about 10% of whom are interested in this
area specifically. Paul Harmon's BPTrends has 25K subscribers and corporate supporters, and 1m hits per month (see more info under Market
Need).
Contents
Companies and Business Processes.
I: Enterprise Level Concerns.
Strategy, Business Processes, and Competitive Advantage.
The Business
Architecture and Organizational Alignment.
Modeling Organizations.
Process Performance Metrics and Evaluation.
Organizing and Using an
Enterprise BPM Group.
II: Process Level Concerns.
Modeling Processes.
Analyzing Activities.
Managing and Measuring Business Processes.
Process Improvement with Lean and Six Sigma.
A Business Process Redesign Methodology.
Process Redesign Patterns.
Knowledge Workers and
Business Rules.
III: Implementation Level Concerns.
Software Tools for Business Process Modeling and Redesign.
Business Process Management
Systems.
ERP-Driven Redesign.
Software Development.
IV. Putting it All Together.
The Ergonomic Systems Case.
| Bibliographic details |
Paperback, 592 pages, publication date: JUL-2007
ISBN-13: 978-0-12-374152-3
ISBN-10: 0-12-374152-1
Imprint: MORGAN KAUFFMAN
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| Price and Ordering |
Price:
EUR 37.95
USD 52.95
GBP 31.99
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Last update: 5 Sep 2009
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