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| APPLYING KNOWLEDGE MANAGEMENT
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Techniques for Building Corporate Memories
To order this title, and for more information, click here
Edited By
Ian Watson, University of Auckland
Description
The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to
manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources
and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation,
and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems,
from information management to marketing to human resources.
Applying Knowledge Management: Techniques for Building Corporate Memories
examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems
in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to
KM problems by presenting several in-depth case-studies.
Ian Watson, a well-known researcher in case-based reasoning and author of
the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge
management system developers.
Audience
Commercial Developers; IT Managers
Contents
Preface; Knowledge Management and Organizational Memory; Understanding Case-Based Reasoning; Managing Product Quality: Total Recall at
National Semiconductor; Developing Expertise: Color Matching at General Electric Plastics; Improving Process Design: Knowledge Sharing
in an Aluminum Foundry; Benchmarking Best Practice: Internal Financial Control at Deloitte Touche; Information Retrieval: Intelligent
Online Product Selection for Analog Devices; Distributed Sales Support: Web-Based Engineering at Western Air; Personalizing Information
Services: Intelligent Digital TV at ChangingWorlds; Lessons Learned; Appendix Resources; Index
| Bibliographic details |
Paperback, 250 pages, publication date: DEC-2002
ISBN-13: 978-1-55860-760-6
ISBN-10: 1-55860-760-9
Imprint: MORGAN KAUFFMAN
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| Price and Ordering |
Price:
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USD 55.95
GBP 38
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Last update: 7 Sep 2009
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