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| ACHIEVE LASTING PROCESS IMPROVEMENT
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 Reach Six Sigma Goals without the Pain
To order this title, and for more information, click here
By
Bennet Lientz, The John E. Anderson School of Management, University of California, Los Angeles, U.S.A.
Kathryn Rea, The Consulting Edge, Beverly Hills, California, U.S.A.
Description
Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include
the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel
at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.
The authors
present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as
addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process
improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process
improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining
measurement, making this an essential guide for all with involvement in process improvement.
Audience
Professionals in organizations of all sizes involved in complex projects; personnel in information systems; business staff and managers
involved in strategy and planning to improve and implement business processes; information systems managers; business managers; project
leaders; systems and business analysts; process engineers; human resources and personnel.
| Bibliographic details |
Hardbound, 281 pages, publication date: JUN-2002
ISBN-13: 978-0-12-449984-3
ISBN-10: 0-12-449984-8
Imprint: ACADEMIC PRESS
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| Price and Ordering |
Price:
EUR 66.95
GBP 45.99
USD 76.95
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076/719
Last update: 29 Nov 2008
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