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| ACHIEVING QUALITY SUPER SERIES
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 To order this title, and for more information, click here
Fourth Edition
. Institute of Leadership & Management (ILM)
Description
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities
to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills
of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
Audience
First line managers or aspiring managers studying for the ILM Level 3 Awards. S/NVQ Level 3 in Management candidates and Managers with
training needs in particular skills. Management development training providers.
Contents
Workbook Introduction:
ILM Management Super Series study links; S/NVQ links; Workbook objectives; Activity Planner;
Quality
in Context:
Introduction; The meaning of quality; Ensuring quality; Total quality management; Achieving quality at team level; Summary;
Standards:
Introduction; Types of standards; BE EN ISO 9000:2000; Quality management system; Management responsibility; Resource
management; Product realization; Measurement analysis and improvement; Summary;
Quality Control and Statistics:
Introduction;
The mean, the range and the standard deviation; The distribution of data; Summary;
Statistical Process Control:
Introduction;
Sampling; Acceptable quality level (AQL); Control limits; Applying the techniques; Summary; Performance checks; Reflect and review.
| Bibliographic details |
Paperback, 136 pages, publication date: FEB-2003
ISBN-13: 978-0-7506-5874-4
ISBN-10: 0-7506-5874-6
Imprint: PERGAMON FLEXIBLE LEARNING
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| Price and Ordering |
Price:
EUR 33.95
GBP 20.99
USD 37.95
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Last update: 29 Nov 2008
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